Get in touch!
Give us a ring
Phone: +44 1282123456
Mobile: +44 1234567890
Drop us an Email
info@floralfascinasions.com
support@floralfascinasions.com
Visit us
9, market street. Nelson. Lancashire, BB9 7LJ
How can I contact you ?
Contact us for all the ways to get in touch. Our friendly team are on hand to help.
How do I arrange delivery ?
Please fill in the contact form, and one of our team will be in touch
How do I arrange to collect ?
Please fill in the contact form and one of our team will be in touch with you
What payment methods do you accept ? ?
We are pleased to accept any of the following methods of payment for purchases made online:
- Mastercard
- Visa Credit
- Visa Debit
- Apple Pay
- Google Pay
- PayPal
What are the delivery charges ?
Please fill in the contact form, and one of our team will be in touch
Can I specify a delivery time ?
We have a number of different delivery options for our gifts. These can be selected after choosing your delivery date. For funeral orders please advise of the date and time of the service and we will do the rest.
Standard Delivery by our florists can occur any time during their daily opening hours of 8am to 6pm.
How are flowers packaged for delivery ?
Can I design my own arrangements ?
Of course you can. Please complete a contact form with brief details and one of our team will get back to you
How do I add a personal message ?
You can add your own personal message with every gift you send by using the gift message field on the Delivery Information page.
Your message will be provided on a stylish gift card and will be presented with your gift.
Can I track my order ?
Yes you can, if you have a ‘My Account’.
After you have placed your order you can follow its progress easily in ‘My Account‘
If you haven’t got an account, don’t worry. We’ll always send you an email when your gift is on its way and again when the order is marked as ‘Delivered’ by the driver. To create an account to manage all your future orders is quick and easy, just click here.
What is the cut off time for next day delivery ?
For next day flowers, make sure you place your order by 3pm Monday to Saturday.
Can I send flowers to hospitals ?
Yes it is possible for our florists to make deliveries to hospitals. However we recommend that you check with the hospital before placing your order as some hospitals no longer allow flower deliveries. When placing your order please ensure you include the recipient’s surname, full address of the hospital and ward name or number on the delivery information section during the order process.
- Before you place your order, you might find the tips below useful guidance:
- Because space and display areas are limited in hospitals and vases not always available, hand-tied bouquets or vase arrangements delivered in water are recommended. Unfortunately, hospitals cannot accept planted gifts due to the soil content.
- Hospitals do not permit flower deliveries to Intensive Care Units; however some hospitals will place flowers outside the ward for the benefit of visiting families.
- Orders will be delivered to the hospital reception; the signature of the person receiving the order will be accepted as proof of delivery.
What are finishing touches ?
Many of our flowers and gifts have the option of adding a little extra to your order. We have a range of fine chocolates, Champagnes, wines and teddy bears that complement our hand-tied bouquets. A glass vase can be included with your purchase too. This will ensure your recipient can display their flowers as soon as they are received.
How do I alter or cancel an order ?
If you would like to change the details of an order you’ve recently placed, please click here for how to contact our friendly Customer Care Team.
Please do bear in mind though, once an order for a perishable item has been dispatched, it cannot be cancelled. For non-perishable gifts, please allow at least 48hrs before the delivery date to make changes or cancel (we may need more notice around our busiest times, Christmas, Valentine’s and Mother’s Day)
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How do I arrange an appointment to discuss Wedding flowers
Please email us to arrange an appointment
How are flowers packaged for delivery ?
Can I design my own arrangements ?
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How do I add a personal message ?
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How do I place a funeral order
We appreciate that, at such a difficult time, you may like to have some support in placing your order, especially if you would like a specific tribute which is not shown on our website. If this is the case, please call our Funeral Flowers, Same Day on 0333 600 7003 and we will be very happy to help you. We will work with you to create a tribute that’s fitting and meaningful. Please contacted from 8am to 5pm Monday to Friday and 8am to 3pm on a Saturday.
If however, you’d prefer to place your order via our website please visit our range of funeral flowers here. We recommend that you place your order at least one working day prior to the required delivery date. Please allow additional time for large floral tributes and bear in mind that our florists are closed on Sundays.
For timed delivery please specify any detail within the ‘Delivery Instruction’ box, during the order process. The delivery charge is £7.50.
During the order process you will be asked to enter the name of the deceased and a funeral date and start time followed by the Funeral Director’s details.
We recommend that your tribute gets delivered either to the funeral director ready for the funeral or the home of the deceased. The default option is the funeral director’s name and address, to change this simply click on ‘Use different delivery address
How do I amend my account details ?
To amend any of your account details, simply log in and click the ‘Personal Details’ box, here you’ll be able to quickly and easily update and save your details.